Effective Date: 1st January 2025

Welcome to Satrishi Healthcare (“Company”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website, https://satrishi.com/ (“Website” or “Platform”), and any related services provided by the Company. By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Platform.

1. General

1.1. Acceptance of Terms: By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, Payment & Security Policy, and Cancellations, Refunds, and Returns Policy (collectively, “Policies”).

1.2. Modifications: We reserve the right to modify or update these Terms at any time without prior notice. Your continued use of the Platform after any changes constitutes acceptance of the new Terms. It is your responsibility to review these Terms periodically.

 

2. Eligibility

2.1. Age Requirement: You must be at least 18 years old to use our Platform. By using the Platform, you represent and warrant that you are 18 or older.

2.2. Compliance: You agree to comply with all applicable laws, regulations, and these Terms when using our Platform.

 

3. Account Registration

3.1. Account Creation: To access certain features of the Platform, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

 

4. Use of the Platform

4.1. Permitted Use: You may use the Platform for lawful purposes only. You agree not to:

  • Use the Platform in any way that violates any applicable laws or regulations.
  • Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Platform.
  • Impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.
  • Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

4.2. User Content: If you submit or post any content on the Platform (“User Content”), you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media. You represent and warrant that you own or have the necessary rights to the User Content and that its use does not violate these Terms.

 

5. Products and Services

5.1. Product Information: We strive to provide accurate information about our products and services. However, we do not warrant that product descriptions or other content on the Platform are accurate, complete, reliable, current, or error-free.

5.2. Pricing: All prices are subject to change without notice. We reserve the right to modify or discontinue products or services at any time.

5.3. Orders: We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraud.

 

6. Payment and Security

6.1. Payment Methods: We accept various payment methods as detailed in our Payment & Security Policy.

6.2. Security: We implement reasonable measures to protect your payment information. However, we cannot guarantee the security of any data transmitted to or from our Platform, and you provide such information at your own risk.

 

7. Shipping and Delivery

7.1. Shipping Policy: Our shipping terms are outlined in our Shipping Policy.

7.2. Delivery: Delivery times are estimates and may vary. We are not responsible for delays caused by carriers or unforeseen circumstances.

 

8. Cancellations, Refunds, and Returns

8.1. Policy: Our policies regarding cancellations, refunds, and returns are detailed in our Cancellations, Refunds, and Returns Policy.

 

9. Intellectual Property

9.1. Ownership: The Platform and its entire contents, features, and functionality are owned by the Company, its licensors, or other providers and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

9.2. License: You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial purposes. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Platform without our prior written consent.

 

10. Limitation of Liability

10.1. Disclaimer: The Platform and all information, content, materials, products, and services included on or otherwise made available to you through the Platform are provided on an “as is” and “as available” basis, unless otherwise specified in writing. We make no representations or warranties of any kind, express or implied, as to the operation of the Platform or the information, content, materials, products, or services included on or otherwise made available to you through the Platform.

10.2. Limitation: To the fullest extent permitted by law, we will not be liable for any damages of any kind arising from the use of the Platform or from any information, content, materials, products, or services included on or otherwise made available to you through the Platform, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

 

11. Indemnification

11.1. Indemnity: You agree to defend, indemnify, and hold harmless Satrishi Healthcare, its affiliates, directors, officers, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising out of or in connection with:

  • Your use of the Platform.
  • Your violation of these Terms.
  • Your violation of any third-party rights, including intellectual property or privacy rights.
  • Any unauthorized use of your account.

 

12. Third-Party Links and Services

12.1. Third-Party Links: The Platform may contain links to third-party websites or services that are not owned or controlled by Satrishi Healthcare. We do not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party websites.

12.2. Third-Party Services: If the Platform provides access to third-party services (such as payment gateways, courier tracking, etc.), you acknowledge that your use of these services is governed by their respective terms and conditions.

 

13. Termination of Access

13.1. Suspension or Termination: We reserve the right to suspend or terminate your access to the Platform at our discretion, without notice or liability, for any reason, including if you violate these Terms.

13.2. Effect of Termination: Upon termination, your right to use the Platform ceases immediately. Any obligations or liabilities incurred prior to termination shall survive.

 

14. Governing Law & Jurisdiction

14.1. Applicable Law: These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

14.2. Jurisdiction: Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

 

15. Dispute Resolution

15.1. Amicable Resolution: We encourage users to first contact us at social@satrishi.com for any disputes or concerns. We will attempt to resolve issues amicably.

15.2. Arbitration: If an amicable resolution is not possible, disputes shall be resolved by arbitration in Mumbai, India, in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English, and the decision shall be binding on both parties.

 

16. Force Majeure

16.1. We shall not be held liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, cyber-attacks, strikes, government actions, or technical failures.

 

17. Disclaimer on Health Products

17.1. The health and wellness products available on satrishi.com are not intended to diagnose, treat, cure, or prevent any disease. Customers are advised to:

  • Read all product labels and follow usage instructions.
  • Consult a doctor before using any dietary supplements, vitamins, or nutraceutical products.
  • Not consider these products as substitutes for prescribed medicines.

 

18. Customer Support & Contact Information

For any questions regarding these Terms, you may contact us at:

  • Company Name: Satrishi Healthcare
  • Registered Address: A321, 3rd Floor, Master Mind, Goregaon East, Mumbai – 400065
  • Email: social@satrishi.com
  • Phone: +91-9152530660

 

19. Miscellaneous

19.1. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19.2. No Waiver: Failure to enforce any provision of these Terms shall not be considered a waiver of our rights.

19.3. Entire Agreement: These Terms, along with our Policies, constitute the entire agreement between you and Satrishi Healthcare regarding the use of the Platform.