1. About Satrishi Healthcare

1.1. What is Satrishi Healthcare?

Satrishi Healthcare is an online store offering high-quality nutraceuticals, herbal supplements, and wellness products. We provide natural solutions to support your health and well-being.

1.2. Are your products safe to consume?

Yes, all our products are made from natural ingredients and undergo strict quality checks. However, we recommend consulting a healthcare professional before use, especially if you have any pre-existing medical conditions.

1.3. Do your products have any side effects?

Our products are made from natural ingredients and generally have no known side effects. However, individual reactions may vary. If you experience any discomfort, discontinue use and consult a doctor.

2. Product Information

2.1. What types of products do you sell?

We offer a wide range of herbal supplements, powders, and seeds, including:

  • Capsules: Shila Gold Capsule, Moringa Capsule, Ashwagandha Capsule, Green Collagen Capsule, etc.
  • Powders: Moringa Powder, Triphala Powder, Brahmi Powder, Neem Powder, etc.
  • Seeds: Flax Seeds, Chia Seeds, Raw Quinoa Seeds, Sunflower Seeds, etc.

2.2. Are your products certified?

Yes, our products meet quality and safety standards. We ensure compliance with industry regulations to provide the best to our customers.

2.3. How should I store your products?

Keep our supplements and powders in a cool, dry place, away from direct sunlight. Ensure the packaging is sealed properly after use.

2.4. Are your products vegetarian?

Yes, all our products are 100% vegetarian and plant-based.

2.5. Do your products contain preservatives or artificial additives?

No, our products are made with pure herbal extracts and do not contain harmful chemicals, preservatives, or artificial additives.

3. Orders & Payments

3.1. How do I place an order?

To place an order:

  1. Browse our products at https://satrishi.com.
  2. Add desired items to your cart.
  3. Proceed to checkout, enter shipping details, and make payment.
  4. Receive an order confirmation email/SMS.

3.2. What payment methods do you accept?

We accept secure online payments via Razorpay, supporting:

  • Credit/Debit Cards (Visa, MasterCard, RuPay)
  • UPI (Google Pay, PhonePe, Paytm, BHIM)
  • Net Banking
  • Wallets

3.3. Is my payment information secure?

Yes, all transactions are processed through Razorpay, which follows industry-standard encryption and security protocols. We do not store your payment details on our servers.

3.4. How do I track my order?

Once your order is shipped, you will receive a tracking link via email/SMS. You can track the shipment via Shree Anjani Courier or DTDC.

3.5. Can I modify or cancel my order after placing it?

Orders can be canceled before dispatch without any cancellation fees. Once shipped, cancellations are not allowed.

4. Shipping & Delivery

4.1. What are your shipping charges?

  • Free shipping on orders above ₹399.
  • A ₹45 shipping charge applies to orders below ₹399.

4.2. Where do you deliver?

We offer Pan-India delivery via trusted partners Anjani Courier, DTDC, and Shiprocket.

4.3. How long does delivery take?

The estimated delivery time is 3-7 days, depending on your location.

4.4. Can I change my delivery address after placing an order?

Once an order is placed, the shipping address cannot be changed. However, you may contact us at social@satrishi.com immediately, and we will try to assist you.

4.5. What happens if my package is delayed?

We strive to deliver on time, but unforeseen delays can happen due to weather, logistics, or holidays. If your package is delayed, contact our support team for assistance.

5. Returns, Refunds & Cancellations

5.1. Can I return my order?

  • We have a 7-day return window.
  • Health products are non-returnable unless damaged or defective.
  • If you receive a damaged product, email us at social@satrishi.com within 48 hours of delivery with images.

5.2. How will I receive a refund?

If eligible, refunds will be processed within 7-10 business days to your original payment method.

5.3. How can I cancel my order?

  • Cancellations are allowed before dispatch without any cancellation fees.
  • To cancel, email us at social@satrishi.com or call +91-9152530660.

6. General Queries

6.1. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter and follow us on social media for exclusive discounts and offers.

6.2. Do you have a customer support team?

Yes! You can reach out to us via:

6.3. Can I place bulk orders?

Yes, we accept bulk and wholesale orders. Contact us at social@satrishi.com for inquiries.

6.4. Do you have a physical store?

Currently, we operate only online at https://satrishi.com.

Still Have Questions?

If your question isn’t listed here, feel free to contact us at social@satrishi.com or WhatsApp +91-9152530660.