At Satrishi Healthcare, we strive to ensure that our customers are fully satisfied with their purchases. If, for any reason, you are not satisfied with your order, our Return & Exchange Policy is designed to help you.
1. Return / Exchange Eligibility
We offer returns and exchanges within 7 days from the date of purchase. If 7 days have passed since your purchase, unfortunately, we will not be able to offer a return, exchange, or refund.
To be eligible for a return or exchange:
- The item must be unused, unopened, and in the same condition as you received it.
- The item must be returned in its original packaging.
- Items purchased during sale, discount, or promotional offers may not be eligible for return or exchange.
- Only items found to be defective or damaged will be eligible for exchange.
2. Non-Returnable Items
Certain categories of products are non-returnable and non-refundable due to health, safety, or hygiene reasons. These categories will be clearly identified to you at the time of purchase.
3. Return / Exchange Process
To initiate a return or exchange request:
- Send us an email at social@satrishi.com within 7 days of receiving your order.
- Provide your Order ID, product details, and reason for return/exchange.
- Our support team will review your request and provide instructions for shipping the product back to us.
4. Inspection & Approval
Once your returned product is received, our team will:
- Inspect the product to ensure it meets our return/exchange eligibility criteria.
- Send you an email notification confirming the status of your return/exchange request.
- If approved, your exchange item will be shipped or your refund will be processed as per our Cancellations, Refunds & Returns Policy.
5. Shipping Costs
- Customers will be responsible for paying the shipping costs for returning an item (unless the product received was defective or wrong).
- Shipping costs are non-refundable.
📌 Contact for Returns/Exchanges:
Email: social@satrishi.com
WhatsApp Support: +91-9152530660