Effective Date: 1st January 2025

Welcome to Satrishi Healthcare (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://satrishi.com (the “Website”). By accessing or using the Website, you agree to the terms of this Privacy Policy.

If you do not agree with our practices, please refrain from using our Website.

1. Information We Collect

We collect personal information and non-personal information when you interact with our Website or services.

1.1. Personal Information

We collect personal information when you voluntarily provide it to us. This includes but is not limited to:

  • Identity & Contact Information: Name, email address, phone number, billing and shipping addresses.
  • Order Details: Products purchased, transaction history, and order preferences.
  • Payment Information: We use Razorpay as our payment gateway, and we do not store or process your payment details on our servers.
  • Account Information: If you create an account, we store login credentials, preferences, and purchase history.
  • Customer Support Data: Any communication with our support team, including emails or chat messages.
  • Survey & Feedback: Information provided through surveys, reviews, or feedback forms.

1.2. Non-Personal Information

When you visit our Website, we collect certain information automatically, such as:

  • Device Information: Browser type, IP address, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on the Website, referring pages, and click activity.
  • Cookies & Tracking Technologies: We use cookies, web beacons, and analytics tools (e.g., Google Analytics) to track user behavior and improve the Website experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process orders and provide services: Fulfilling purchases, handling payments, shipping, and tracking orders.
  • To improve our Website & services: Analyzing user behavior, troubleshooting issues, and enhancing customer experience.
  • To communicate with you: Sending order confirmations, shipping updates, customer support responses, and promotional emails (if opted in).
  • For security & fraud prevention: Detecting suspicious activities, preventing fraud, and ensuring safe transactions.
  • For legal & regulatory compliance: Fulfilling legal obligations, tax purposes, and resolving disputes.

3. Sharing & Disclosure of Information

We do not sell or rent your personal data. However, we may share your information under the following circumstances:

  • With service providers: We share information with third-party logistics providers (Anjani Courier, DTDC, icarry) for delivery and CashFree for payment processing.
  • With marketing & analytics partners: We use third-party tools (Google Analytics, Meta Pixel) to analyze user trends and improve marketing campaigns.
  • With legal authorities: If required by law, we may disclose your information to comply with legal processes, protect our rights, or prevent fraudulent activities.
  • In business transfers: In case of a merger, sale, or acquisition, your data may be transferred to the new entity.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience. These may include:

  • Essential Cookies: Required for website functionality (e.g., login, cart storage).
  • Analytical Cookies: Used for website performance analysis (Google Analytics).
  • Marketing Cookies: Help personalize ads and promotions.

You can manage cookie preferences through your browser settings.

5. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, misuse, or loss. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

Depending on your location and applicable laws, you may have the following rights:

  • Access & Correction: Request a copy of your personal data and correct inaccuracies.
  • Data Deletion: Request the deletion of your personal data, subject to legal obligations.
  • Opt-out of Marketing Communications: You can unsubscribe from promotional emails by clicking the “unsubscribe” link or contacting us at social@satrishi.com.
  • Restrict Data Processing: Request limitations on how we use your data.

7. Third-Party Links & Services

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage users to review their privacy policies before providing any information.

8. Children’s Privacy

Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you believe that a child has provided us with personal data, please contact us to have it removed.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

10. International Data Transfers

Since we operate in India, your data is processed and stored in India. By using our services, you consent to the transfer and processing of your data in India.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We encourage you to review this page periodically. The “Effective Date” at the top indicates the latest revision.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: